Returns & Exchanges
Returns & Exchange Policy
Thank-you for shopping with Blue Illusion. If you are not completely satisfied with your purchase, you can simply return it (within the original country of purchase) and we will provide you with an exchange, refund or repair within the guidelines outlined below.
The policy applies to all purchases made from Blue Illusion, in store or online.
Our policy does not exclude or replace your rights given under consumer protection laws in the state of California or the federal consumer protection laws in the USA (including online purchases in USD).
CHANGE OF MIND
If you have changed your mind and you are able to provide satisfactory proof of purchase, Blue Illusion may offer you an exchange or refund within 30 days of purchase provided that the merchandise:
- Is in a saleable condition;
- Is unworn, unwashed or unused with all original tags attached and sealed packaging (where relevant); and
- Is not subject to the exclusions listed below.
If you are unable to provide satisfactory proof of purchase, Blue Illusion at its absolute discretion reserves the right not to offer a refund for change of mind. In such cases, Blue Illusion may provide you in its absolute discretion, an exchange to the current value of the merchandise.
- Clearance items purchased in clearance stores can only be returned to clearance stores.
- For online purchases, exchange or refund within 30 days is valid from the time you receive your purchase.
Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:
- Altered products;
- Personalised items;
- Gift Cards; or
If you believe an item is faulty, is significantly different from the sample or description or has a problem that would have stopped someone from buying the item if they had known about it, you may have rights to a remedy under either the consumer protection laws in the state of California or federal consumer protection laws in the USA.
If there is a major failure with an item, you may choose a refund, exchange or repair. If the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through misuse or abnormal use. Blue Illusion will not provide a refund, exchange or repair.
Blue Illusion will require satisfactory proof of purchase before providing a remedy under either the consumer protection laws in the state of California or federal consumer protection laws in the USA.
PROOF OF PURCHASE
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Original register receipt (no photocopies accepted).
- Online Tax Invoice (order confirmations will not be accepted).
Refunds for all purchases instore and online will be given using your original payment method. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the purchase). Cash refunds require a receipt.
PRIVACY WHEN MAKING A RETURN
Blue Illusion is committed to protecting your privacy. You may be asked to present photo identification. For example a Driver’s Licence or Passport.